Postage
Postage & Terms of Delivery
All orders under £20 are sent using Royal Mail 1st class. Orders over £20 are posted by Special delivery. Each item is hand made and is sometimes made to order so please allow extra time for your order to arrive.
Uk Orders Postage fees:
Under £5 - P&P = £1.50
£5-£10 - P&P = £2.50
£10-£20 - P&P = £3.50
£20-£50 - P&P = £5.50
£50+ - P&P = £7.00
Refunds
If you are not entirely happy with your purchase, please do not hesitate to contact us for returns details within 7 days of receipt. Refunds are given to items returned in their original packaging, minus postage fees. The cost of return postage will be the responsibility of the customer. Bespoke orders are not eligible for refund. Earrings can not be refunded due to hygiene reasons. Please contact me regarding any damages, or incorrect items within 7 days of receipt.
Copyright © Pink Lady Jewellery 2011
Jewellery care
Sterling silver jewellery will tarnish if it is left unworn for a certain amount of time. If this happens a silver cloth or silver dip will clean it up as good as new. The silver/gold on plated items will rub off eventually so avoid wearing when showering, swimming or when undertaking manual or domestic work. This will keep all your jewellery looking like new for longer.
If you have any queries on any of the information above please email us
Bespoke Items
Made to order items will take longer to be despatched, please be prepared to wait up to 2 weeks for your order. If your order is needed before a 2 week period then we will do our best to accommodate you but your order may incurr an extra fee.
Return Address:
Pink Lady
13 Queens Road
Southend-on-Sea
Essex
SS1 1LT
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